Last updated: October 2, 2026

Welcome to our online store. By accessing our website or placing an order, you agree to these Terms of Service.

1. Products

We sell handmade glass products. Each item is individually made and may have slight variations in color, shape, size, texture, or finish.

These natural variations are part of the handmade nature of our products and are not considered defects.

Product photos are provided for illustration. Colors may appear slightly different depending on your device or screen settings.

2. Orders

By placing an order, you confirm that all information provided during checkout is accurate and complete.

We reserve the right to refuse or cancel an order if there is an error in the product information or price, if the product is unavailable, or if we suspect fraudulent or unauthorized activity.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

3. Prices and Payment

All prices are displayed in the currency shown on our website or at checkout.

Payment must be completed before an order is processed.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.

4. Processing and Shipping

Orders are normally processed within the timeframe stated on the relevant product page.

We carefully package our glass products to reduce the risk of damage during transportation.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, or other circumstances beyond our control.

5. International Orders

We ship orders internationally.

International customers may be required to pay customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for ensuring that the ordered products can legally be imported into their country.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

Please provide your order number and clear photographs of the product, packaging, and shipping label.

We will review the situation and, where appropriate, offer a replacement, refund, or another suitable solution.

7. Returns

We accept returns within 14 days of delivery, subject to the conditions described in our Refund Policy.

Items must generally be unused and returned in their original condition and packaging.

Please contact us before sending an item back.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or the item arrived damaged or defective.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow our return procedure.

9. Product Care and Use

Glass products should be handled with appropriate care.

The customer is responsible for using the product according to any care or usage instructions provided with the product.

We are not responsible for damage resulting from misuse, improper handling, accidents, or failure to follow care instructions.

10. Intellectual Property

All content on this website, including photographs, product descriptions, graphics, logos, designs, and other materials, is owned by or licensed to our store and may not be copied, reproduced, distributed, or used without prior permission.

11. Website Use

You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the operation of the website.

12. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for delays or failures caused by circumstances outside our reasonable control, including shipping delays, customs procedures, natural disasters, weather events, strikes, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that you have read and understood our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

15. Contact

If you have any questions about these Terms of Service, your order, shipping, returns, or refunds, please contact us through the contact information provided on our website.