Frequently Asked Questions

Yes. Every Lumangela piece is handmade with care and attention to detail. Because our products are handmade, each piece has its own unique character.

Our products are made from glass and carefully selected materials. The exact materials may vary depending on the product. Please check the individual product description for specific details.

Handmade pieces may have small differences in shape, size, color, texture or details compared with the photos. These natural variations are part of the handmade process and make every piece unique.

Small variations and subtle handmade details are normal and are not considered defects. Each piece is individually made rather than mass-produced.

Glass is naturally a delicate material and should be handled with care. Please avoid dropping, throwing or exposing glass pieces to unnecessary impact.

Choose the product you would like to purchase, select any available options, add it to your cart and proceed to checkout.

Yes. You can add multiple products to your cart and purchase them together in one order.

If you need to make a change, please contact us as soon as possible. We will do our best to help before your order is processed or shipped.

Please contact us as soon as possible if you need to cancel an order. Cancellation may not be possible once an order has entered production or has already been shipped.

Yes. We are happy to discuss custom ideas when possible. Please contact us with your idea, preferred colors, size and other details so we can discuss availability, price and production time.

Most orders are prepared within 1-3 business days. Custom orders 3-7 days.

Processing times may vary depending on the product and order volume.

Custom and made-to-order pieces may require additional production time. We will discuss the estimated timeframe with you before production begins.

Your order will be shipped after it has been prepared and carefully packed. You will receive shipping information when your order is dispatched.

We ship internationally. Available shipping destinations and shipping rates are shown at checkout based on your location.

Delivery times depend on the destination and shipping method selected at checkout. International delivery times may also be affected by customs processing.

Delivery estimates are not guaranteed.

Shipping costs are calculated at checkout based on your destination, order and available shipping method.

When tracking is available for your selected shipping method, tracking information will be provided after your order has been shipped.

International shipments can sometimes experience delays caused by customs, postal services, weather or other circumstances outside our control.

If your package appears to be significantly delayed, please contact us and we will help you check the available tracking information.

International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.

Any such charges are the responsibility of the buyer unless otherwise stated at checkout.

Customs procedures are handled according to the rules of the destination country. The buyer may be required to provide information or pay applicable customs charges before delivery.

Each glass item is carefully packed with protective materials suitable for shipping. We take special care when preparing fragile pieces for international transportation.

Please contact us as soon as possible after receiving the package. Take clear photos of the damaged item, the packaging and the shipping label.

Please keep the original packaging until the situation has been reviewed.

Handle your glass piece carefully and avoid dropping or hitting it against hard surfaces. Clean it gently with a soft cloth or according to the care instructions provided with the product.

Care instructions may vary depending on the specific product. Please follow the care information provided on the product page or included with your order.

Returns are handled according to our Returns & Refunds Policy. Please review that policy before sending an item back.

Custom or personalized pieces may have different return conditions. Please contact us before placing a custom order if you have questions about returns.

Approved refunds are processed according to our Returns & Refunds Policy and are generally issued through the original payment method.

If you have a question about a product, order, custom request or delivery, please contact us through our Contact page.

We will be happy to help.